Hello Sidhi : Jai Jawan

**‘Hello Sidhi – Jai Jawan’ Initiative | District Administration, Sidhi (Madhya Pradesh)**

The ‘Hello Sidhi – Jai Jawan’ initiative launched by the District Administration, Sidhi aims to provide serving soldiers with a simple, transparent, and effective system for resolving their grievances. The operational process of the scheme is as follows:

1. Modes of Complaint Registration Serving soldiers can register their complaints through the following channels: • Helpline/WhatsApp Number: 8103550045 • Website: sidhi.nic.in (available 24×7)	2. Complaint Registration • All received complaints will be recorded at the district level through a digital/register-based system • Each complaint will be assigned a unique registration number. • The complaint will be categorized based on its nature.
3. Time-bound Service Commitment • Complaint acknowledgment within 04 working days. • The resolution of the complaint will be ensured within the next 06 working days.	4. Preliminary Scrutiny and Forwarding • Complaints will undergo initial scrutiny and will be forwarded to the concerned department with a defined timeline.
5. Resolution Process • The concerned department will ensure prompt resolution on a priority basis. • Complex cases will be reviewed at the district level.	6. Follow-up and Monitoring • All complaints will be under continuous monitoring by the District Administration. • Pending cases will be subject to regular review and follow-up.
7. Communication and Feedback • The complainant will be kept informed about the status of resolution. • Feedback will be collected after resolution to ensure service quality.	8. Service Timings • Helpline/WhatsApp service: 8103550045: On all working days from 11:00 AM to 04:00 PM
Commitment The District Administration Sidhi is committed to ensure that serving soldiers’ complaints are addressed with due respect , dignity and efficiency, and Hello Sidhi – Jai Jawan is implemented as an effective and time bound system. District Administration, Sidhi (Madhya Pradesh)	Serving soldiers, please click here to register your complaints. : https://forms.gle/rcuwS4sYAcoTyfQ78